FREQUENTLY ASKED QUESTIONS
The 316L stainless steel, sapphire crystals, and ceramic bezels you see in our high-definition close-ups are exactly what will arrive at your doorstep.
Pre-Shipping Quality Control (QC): Every order goes through a rigorous inspection phase before dispatch. If you ever want to be 100% sure before it leaves our facility, you can request live QC photos/videos of your specific watch showing it running on our timegrapher instrument.
A Guarantee to Back It Up: As outlined in our Refund & Returns Policy, if there is any mistake or discrepancy and your item does not match the description or arrives damaged, we cover the full cost of replacement or repair to make it right.
Rest assured, the visual standard we set on our storefront is the physical standard we deliver to your wrist!
You can view and retrieve your sales receipt in a few quick ways, depending on how you prefer to check:
Your Email Inbox: A formal sales receipt and order confirmation are automatically sent to the email address you provided during checkout the moment your order is placed. If you don't see it in your primary inbox, please do a quick check of your Spam or Promotions folder just in case.
Your Customer Account: If you created an account with us, simply log into the site and head over to your Dashboard. Navigate to the "Orders" section to view, print, or download invoices for all your purchases.
Via Customer Support: If you checked out as a guest or can't locate the email, just drop a message to our support team at stevencurryca@gmail.com. Provide your full name or the delivery postcode, and we will gladly resend a PDF copy of your receipt straight to your inbox.
To return an item, please follow our streamlined returns process:
Initiate Your Request: Contact our support team directly at stevencurryca@gmail.com. Please include your Order ID and the specific reason for your return in the email.
Wait for Authorization: Our team will review your request within 24–48 hours. If approved, we will send you a Return Merchandise Authorization (RMA) along with detailed instructions on how and where to ship your package. Please note that items sent back without prior authorization cannot be accepted.
Pack and Ship: Ensure your timepiece is in its exact original condition—unworn, unused, with all protective plastics/stickers intact, and in its original packaging. You will need to ship the package back using a tracked and secured service (such as Royal Mail Tracked in the UK).
Note: Unless the item arrived damaged or defective due to a manufacturing fault, the buyer is responsible for return shipping costs. Fully customized bespoke orders are non-refundable once assembly begins.
Yes, we regularly restock most of our popular watch models.
Because we specialize in high-caliber custom watchmaking and premium movements, assembly and quality testing can take time, meaning some references may temporarily show as "out of stock."
Here is how you can secure an item or find out when it will be available:
Get Notified Instantly: On the product page of the out-of-stock item, click the "Notify Me When Available" button and enter your email address. You will receive an automated alert the moment that specific build is back in our inventory.
Direct Sourcing Request: If there is a particular classic style or custom reference you are highly eager to secure, feel free to contact our team directly at support@mywatchesuk.com. Our custom bench can often source or hand-assemble the specific layout for you as a bespoke commission.
Estimated Timeline: Standard restocks for popular custom dials and cases generally take between 2 to 3 weeks.
Yes, we offer worldwide shipping to most international destinations.
While our primary logistics network is optimized for the United Kingdom, we securely deliver our custom timepieces to watch enthusiasts globally, including North America, Europe, Australia, and parts of Asia and the Middle East.
