At MyWatchesUK (accessible from https://www.mywatchesuk.com), we stand behind the premium craftsmanship and exceptional styling of our curated automatic mechanical timepieces. We want you to be completely satisfied with your acquisition. If you are not entirely pleased with your purchase, we are here to assist you through our structured return and financial reimbursement protocol.

Please review our comprehensive framework below regarding return eligibilities, processing timelines, and refund parameters before completing your order.

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## 1. Return Eligibility Window

We offer a **14-day return window**. You have 14 calendar days from the official carrier date of confirmed delivery to request a return and initiate a refund claim.

To ensure eligibility for a successful return, your item must meet the following mandatory criteria:
* **Pristine & Unworn Condition:** The timepiece must be completely unworn, unaltered, and remain in its exact factory presentation state.
* **Protective Packaging Intact:** The clear protective plastic wrapping, bezel guards, and bracelet stickers must remain entirely intact and unpeeled.
* **No Alterations:** The watch bracelet must not have been resized, and no structural links or pins may have been adjusted or removed.
* **Complete Presentation:** The item must be returned in its original product box, alongside all accompanying instruction manuals, micro-tags, and original padding inserts.

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## 2. Mandatory Pre-Shipping Inspection (Quality Control)

To minimize the inconvenience of return transits, every order undergoes an exhaustive, multi-point technical Quality Control (QC) evaluation prior to global dispatch:
* **Time-Grapher Performance Matrix:** Rate accuracy, amplitude, and beat errors are precision-calibrated to steady operational parameters.
* **Aesthetic Evaluation:** Alignment, casing finish, dial printing, and luminescent material application are visually inspected.

Once an item successfully passes our internal QC matrix and is officially assigned to our express secure shipping corridors, the order cannot be canceled, amended, or recalled mid-transit.

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## 3. The Return Authorization Process (RMA)

Please do not return any parcel to the automated shipping address listed on your inbound courier box label. Our specialized international fulfillment facilities are unable to receive or sort public return mail, and parcels sent there will be permanently lost.

To correctly execute a return, please adhere strictly to the following protocol:
1. **Submit a Request:** Email our dedicated support desk at `support@mywatchesuk.com` within 14 days of delivery. Please include your **Order ID**, a brief explanation, and high-definition photographs or video demonstrating the unworn status of the timepiece.
2. **Obtain Return Authorization:** Once reviewed and authorized by our accounting division, we will issue a formal **Return Merchandise Authorization (RMA) number** alongside the precise, customs-cleared return depot address.
3. **Logistics Cost & Courier Requirements:** The buyer bears full financial responsibility for all return shipping costs, international customs declarations, and inbound terminal fees. We strictly require utilizing a reputable, tracked courier service that necessitates a signature upon delivery. MyWatchesUK is not liable for items lost, misrouted, or damaged during reverse transit.

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## 4. Deductions, Restocking Fees, and Refund Issuance

Upon physical receipt at our inspection depot, our horological team will evaluate the timepiece to confirm compliance with our return criteria:

* **Restocking & Recalibration Fee:** Because each mechanical movement must undergo fresh time-grapher inspection, sanitization, and professional repacking upon return, **a flat 20% restocking fee** will be deducted from your final refund amount.
* **Original Shipping Costs:** All original express shipping fees and logistics handling surcharges paid at the time of purchase are entirely non-refundable.
* **Financial Processing Time:** Once an inspection is successfully cleared, approved refunds will be issued back to your original payment infrastructure or designated accounting method within **7–10 business days**.

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## 5. Non-Returnable Items & Exceptions

We cannot accept returns, issue refunds, or offer exchanges under the following parameters:
* Items demonstrating any microscopic cosmetic wear, superficial scratches on the polished steel casing, or tool marks on the links.
* Any mechanical failures resulting from user negligence or accidental impact (e.g., stripping the internal threads of a screw-down crown, over-winding manual calibers, or exposing watches to hot steam showers or non-rated water depths).
* Minor visual variations in dial hue, texture illumination, or luminescent brightness arising from natural studio lighting differentials, which do not disrupt the physical function of the watch.